Learning Spaces Associate
The University of Nebraska
Lincoln, NE
Full-time
Education
Posted on October 16, 2024
Learning Spaces Associate
Lincoln, NE
Assist the Learning Spaces team by providing excellent front-line customer service, both in person and remotely, to users in campus learning spaces. Assist faculty, staff, and students with technology in a teaching and learning environment. Troubleshoot issues with computer and related systems at the time of the issue and after-the-fact in all supported spaces on campus. Identify reoccurring problems and provide suggestions on long term improvements to learning spaces. Provide installation support as needed on learning space projects including equipment installation, equipment setup, asset management, and documentation.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Qualifications:
Two years of post-secondary education; equivalency considered
Two years of customer service experience with demonstrated knowledge of computer systems; required
Must have strong communication skills, both oral and written communication; required
Must be able to work independently and as part of a team; required
Strong organizational skills; required
Ability to work in high pressure environments; necessary
Bachelor's degree; preferred
Experience supporting audio/visual systems including video switching and projection, audio reinforcement, and control systems; preferred
Experience in computer related training; preferred
Salary: $44,500/year minimum
Please note: H-1B Sponsorship will not be offered for this position.