Learning Spaces Associate

The University of Nebraska   Lincoln, NE   Full-time     Education
Posted on October 16, 2024
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Learning Spaces Associate
Lincoln, NE

Position Summary:
Assist the Learning Spaces team by providing excellent front-line customer service, both in person and remotely, to users in campus learning spaces. Assist faculty, staff, and students with technology in a teaching and learning environment. Troubleshoot issues with computer and related systems at the time of the issue and after-the-fact in all supported spaces on campus. Identify reoccurring problems and provide suggestions on long term improvements to learning spaces. Provide installation support as needed on learning space projects including equipment installation, equipment setup, asset management, and documentation.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Qualifications:
• Two years of post-secondary education; equivalency considered
• Two years of customer service experience with demonstrated knowledge of computer systems; required
• Must have strong communication skills, both oral and written communication; required
• Must be able to work independently and as part of a team; required
• Strong organizational skills; required
• Ability to work in high pressure environments; necessary
• Bachelor's degree; preferred
• Experience supporting audio/visual systems including video switching and projection, audio reinforcement, and control systems; preferred
• Experience in computer related training; preferred

Salary: $44,500/year minimum

Please note: H-1B Sponsorship will not be offered for this position.